The following Terms and Conditions constitute the rules and regulations set forth by Eventrid, regarding all services currently existing or included in the future. The use of the services offered by users will only be lawful and authorized if it complies with the rules and standards outlined in this document, and if necessary, with national and international legal standards where applicable.
Eventrid reserves the right to modify these Terms and Conditions at any time without prior notice, with such changes being effective from the moment they are published in this section. It is the users' obligation to periodically read this document.
Nothing contained in the following Terms and Conditions shall be construed or interpreted as contrary to current legislation. If any of the terms set forth in this instrument are contrary to law, they shall be deemed deleted automatically, with the remaining conditions remaining in force.
IMPORTANT: These terms and conditions are applicable only to events taking place in the Republic of Chile.
Access and use of this website are governed by the terms and conditions described below, as well as by the legislation applicable in the Republic of Chile, especially Law 19.496 (amended by Law 21.398 and subsequent amendments), and, in the absence of those or this, by the generally accepted standards for electronic commerce, specifically article 3 bis letter b 'In contracts entered into by electronic means, and in those where an offer made through catalogs, notices or any other form of distance communication is accepted. Only in the case of service contracts, the provider may provide otherwise, and must inform the consumer about such exclusion, unequivocally, prominently, and easily accessible, prior to the subscription of the contract and payment of the service price'. Consequently, all visits and all purchases, sales, and quotations made on this site, as well as their legal effects, shall be governed by these rules and subject to the legislation and standards indicated.
The terms and conditions described herein shall be understood to form part of all purchases, sales, and quotations executed or entered into through the offer and marketing systems comprised in this website between the users of this site, hereinafter also interchangeably referred to as 'User(s)', 'Consumer(s)' or 'Client(s)', and EVENTRID SpA, hereinafter, the 'Company' or 'Eventrid,' which is the owner and administrator of the website www.eventrid.cl, hereinafter, the 'site'.
It is an essential requirement for purchasing on the Site the acceptance of the Terms and Conditions. By accepting these Terms and Conditions, users declare that they have been informed clearly, understandably, and unequivocally of them, and that they have had the possibility to store and print them.
For all legal purposes and in order for users of the Site to communicate with the company ('EVENTRID SpA'), domiciled for these purposes at Augusta Gerona 1578 Of 605, Las Condes, Santiago. Contact email: support@eventrid.cl.
By purchasing a ticket on the EVENTRID portal, the customer accepts the established conditions, and expresses their total conformity with the policies defined by the ticketing company. EVENTRID reserves the right to change these conditions at any time, and they will apply from the moment they are published on our website.
The user agrees to use the EVENTRID website only for personal purposes; such as consulting information and purchasing tickets in accordance with the conditions defined for each event. Downloading, modifying, or altering, in any way, the contents published on the page is prohibited. The content and software of this site are the property of EVENTRID and are protected by international and national copyright laws.
The content and software of this site are the property of EVENTRID and are protected by international and national copyright laws.
The User shall refrain from using the page for illegal purposes or purposes detrimental to the rights and interests of third parties, or that in any way may damage, disable, overload, deteriorate or prevent the normal use of this site, computer equipment, or documents, files, and all kinds of content stored on any computer equipment of EVENTRID. Violation of the portal's terms of use will result in the cancellation of the user's account, cancellation of purchases, and legal actions deemed appropriate by the company.
The sale of Tickets for events is regulated by the Law. Personal information may be requested by EVENTRID, and the User has the duty to update, complete, and change, if required, the information for proper communication between them and the company. This information will only be accessible to EVENTRID, who will protect the privacy of your data. If we cannot verify or authenticate any information provided by the user during any registration, ordering, purchasing, ticket posting, sale, authenticity verification, delivery, payment, or any other process not mentioned here, or if we cannot verify or authorize the credit card or bank account information, then the User will be prohibited from using the site.
The account created by the user is personal and should not be provided to another person. EVENTRID has established identification mechanisms for the user through a secret password known only to the account holder. Therefore, the ticketing company assumes that it is the account holder who logs in through this identity validation. If it is provided to another person, it will be the account holder who must assume responsibility for misuse or violations of the policies and conditions stated here.
All information provided by the user must be truthful. Therefore, the customer guarantees the authenticity of all data communicated. Similarly, it will be the user's responsibility to keep all information provided to EVENTRID permanently updated so that it responds, at all times, to the user's real situation. In any case, the User shall be solely responsible for false or inaccurate statements made and for the damages caused to EVENTRID or third parties by the information provided.
The site may have links to third-party sites over which EVENTRID has no control and therefore does not guarantee, represent, or assure that the content of these sites is accurate, legal, and/or harmless. By linking to other sites, the user releases this ticketing company from liabilities for any damages that may arise. Notwithstanding the foregoing, EVENTRID will always ensure the security and accuracy of the content of third-party links published on its site.
EVENTRID will protect copyright, and therefore, information uploaded will be verified to try not to infringe this right. In the event that content is disclosed without the prior consent of the author, it will be removed from the page after being notified by the owner of these rights or their agents, after receiving a court order or by admission of the user. In the event that the user violates any of the provisions established in this document, EVENTRID reserves the right to cancel the account and prohibit future access.
EVENTRID has the most advanced technology in ticket sales for events and shows. This allows both in-person and online sales.
The sale of tickets through the website www.eventrid.cl and its other domains is limited to customers who have registered in the EVENTRID sales system. It is important that when creating an account on EVENTRID, the account owner is aware that they will be the ones to collect the tickets at the point of sale.
There is no minimum age to purchase a ticket; however, for events intended for individuals over 18 years of age, only those individuals may enter.
Tickets are sold by EVENTRID as an agent or on behalf of an Organizer (producer, club, theater, stadium, university, or other type of institution). The Organizer is responsible for the service or event to be held, subject to the sales conditions established by them.
The final price to be paid for each ticket purchased through this System will be composed as follows:
a) The base Price of the ticket according to the chosen sector; and
b) The Service Fee by the ticketing company for the selected event. This is a unit cost for each ticket purchased.
Additionally, an extra charge will be applied in cases where applicable, according to the delivery option chosen by the customer or for the use of the streaming platform in the case that the event is in live or hybrid mode.
Promotions offered on this site may not necessarily be the same as those offered at physical sales points that may exist. The benefit of promotions will be expressed as a percentage discount. Unless stated otherwise, such discount will only apply to the base Price of the ticket and will not apply to the Service Fee.
Before confirming their purchase made online, the customer must review the details of their order on screen or with the salesperson at the point of sale, as changes, refunds, or ticket returns are not allowed once the purchase process is complete, according to what is established in the eleventh paragraph of this instrument.
The transaction will be subject to verification by the issuing company of the card or other payment method chosen by the customer. A transaction will not be considered complete until EVENTRID receives authorization from the respective financial institution. In case EVENTRID does not receive such confirmation, the purchase will be canceled. The subsequent review and approval of the charge (in case the transaction was made and confirmation was not received) will be subject to ticket availability.
EVENTRID will apply the legal guarantee established by the Consumer Protection Law, as appropriate, considering the nature of the ticket sales business it holds. Additionally, all information regarding returns is accurately and timely informed in the eleventh section of these terms and conditions.
The company may subcontract, partially or totally, the collection service to its customers after signing a service contract that ensures data privacy and provides a better shopping experience to its customers.
The responsibility for the operation of the www.eventrid.cl site lies with EVENTRID. While the responsibility for defining prices, event characteristics, service charges, and the proper conduct of the event lies with each Organizer in particular.
When the customer makes a purchase through our website, we typically offer three alternatives for ticket delivery:
a) Home delivery;
b) Pickup at a sales point
c) E-Ticket
For the purposes of the above points a) and b), it shall be understood that the Customer may choose to receive their tickets at their home or pick them up at the designated sales point in physical form. For E-Tickets indicated in point c), they must adhere to what is indicated in the following eighth clause.
The exact fees for Delivery, Pickup at Sales Point, and E-Ticket services, as well as their availability, depending on the area, will be found on the website. If a customer wishes to avoid home delivery costs through the internet, they can pick up their tickets at physical sales points that have been enabled for this purpose. EVENTRID reserves the right to limit sales points for ticket pickup for certain events. This will be published on the event page.
Once the payment transaction has been approved by our system, the E-Ticket for the chosen show will be sent to the email address of the User previously registered in our system. The E-Ticket must be validated when attending the show by presenting the QR code or serial number to EVENTRID staff. Likewise, for any request for refund, exchange, and/or cancellation of the E-Ticket, you must contact us through the communication channels mentioned above.
To contract the ticket delivery service to your home, the purchase must be made five business days before the event. The service will be subject to coverage provided by Chilexpress, the company responsible for delivering Eventrid tickets to your home. This service has an additional charge, which will be applied once per order and includes two delivery attempts during business hours. In case of failure, due to reasons beyond Chilexpress, Eventrid, and/or the event production, such as the customer not being at the address, incomplete or misspelled address, or others, there will be no refund of the amount paid for the shipping charge, so it will be assumed that the service was provided as agreed upon by the parties in these conditions. All home delivery policies, including transportation rules, usage policies, terms and conditions, and others, will adhere to what is published by Chilexpress on its official information channel: https://www.chilexpress.cl.
If you wish to make purchases through the EVENTRID website, we invite you to follow the instructions provided below.
First, choose the event that interests you.
Once on the page of the event you're interested in, select the date (if the event has more than one) and the category (if the option exists).
Once you have chosen the event, date, and category, enter your details to start the purchase process, either through the Previously Registered Client modality or under the Not Previously Registered Client modality.
Once entered, you must select the type of location you want for your ticket according to the availability at the time of purchase and the number of tickets for each location.
After selecting the tickets, you must choose the delivery format for the ticket(s) (with an indication of the address for delivery) and the payment method. Payment will be made as indicated in the following eighteenth section.
Once the above data is completed, a summary of the order will be displayed on your screen, with the selected event, number of tickets, location, delivery format, and the total cost of your purchase order. Before proceeding with your order, you must accept the Terms and Conditions of this site by clicking on the designated space for it. Subsequently, you will receive an email through which we will inform you of your purchase order number and a detailed list of the tickets you chose.
EVENTRID, in accordance with Article 3 bis letter b) of Law 19.496, expressly declares that as a company policy, no changes or refunds will be made once the purchase process is completed. For this reason, we invite our consumers to carefully review their order details before confirming the purchase.
Tickets are non-transferable, so reprinting of tickets will also not be done in case of loss, damage, theft, or misplacement.
In case of cancellation and/or suspension of the event, in accordance with current laws, refunds will be made to our customers; subject to authorization, coordination, and publication by the event producer. In case of changes in the event configuration such as: date, number of bands and/or artists (by more than 30%), venue (over 100 km from the original). EVENTRID will proceed to refund the amounts paid to those customers who request it and are authorized by the producer.
In case of cancellation and/or suspension of the event, given the contractual relationship between the producer and the ticketing agency, the responsibility for refunding money lies with the event producers. Without prior authorization, EVENTRID cannot process these refunds. This procedure is within the framework of current laws.
To proceed with refunds for event cancellation and/or suspension, EVENTRID will provide the customer with the same facilities they had to make their purchase. Refunds will only be made against the return of tickets purchased directly through the EVENTRID system; either at a branch or via the internet, on the website www.eventrid.com. Tickets purchased directly from producers, in contests, or any other instance not mentioned above, are expressly excluded. The refund for these tickets must be managed directly by the institution that sold them to the end customer even if they were originally issued by EVENTRID.
The method of refund will depend on the payment method chosen by the customer. Cash sales will be refunded at the time of the return. For electronic payments through a payment button, the money will be credited directly to the customer's account, through a request for reversal to the respective financial institution. For payments via Redcompra with online sales, the customer will be contacted to arrange a bank transfer. Purchases made with credit cards will be refunded through a transaction reversal. The estimated timeframe for refunds is 25 business days.
If you have any questions about our policies or experience any issues with our service, we invite you to contact our Customer Service by emailing support@eventrid.com with your case, and we will respond as soon as possible. For information about events, visit our portal www.eventrid.com
EVENTRID uses the most advanced technology to protect the information provided by Users of the Services. This technology encrypts, encodes, and prevents the interception of information provided over the internet, including credit cards and email addresses.
The use of Registered Personal Data on the Site will have the sole purpose of validating purchase orders and improving the information and commercialization work of the products and services provided by EVENTRID, and will not be transferred to third parties, except individuals or companies related to EVENTRID.
Despite EVENTRID's efforts to safeguard the information provided by users, there is no completely secure system that can protect the Information from being obtained or intercepted, illegally or without authorization, by third parties. Consequently, EVENTRID cannot guarantee that the information users provide when using the services is completely protected. EVENTRID has adopted the security levels for the protection of personal data legally required and seeks to install other additional technical means and measures of protection. However, the User should be aware that security measures on the Internet are not impregnable.
The Protection of Personal Data is regulated by Law No. 19.628.
EVENTRID has among its objectives the conviction to protect the personal information provided by its users. Therefore, EVENTRID has established the following guidelines to protect such information as much as possible, which may change at any time.
EVENTRID will request personal information in order to provide the best personalized experience in using the services provided, both for our clients and advertisers. Databases may be generated, which EVENTRID will use for commercial purposes.
EVENTRID will request such information when it deems it appropriate or necessary, such as when the client wants to participate in contests or promotions sponsored by EVENTRID or third parties, among others, whose data will be provided freely and voluntarily.
The customer may revoke authorization for the processing of personal data and will always have the rights to information, modification, cancellation, and blocking of their personal data, in accordance with Law No. 19.628 on the protection of personal data. To exercise these rights, you must send an email to support@eventrid.com and request the corresponding information, modification, cancellation, and blocking. For this procedure, the customer must send their scanned identity card to the aforementioned email. In case of cancellation, it can be requested at the same email address, however, for the cancellation of the EVENTRID account to proceed, there must be no pending events with the ticketing agency, otherwise, the account cannot be canceled.
The EVENTRID data server will send data to the User's browser to be stored on the hard drive of their computer and allow us to identify the computers used by the Users when accessing our Portal, this process is known as the use of 'cookies' or 'IP addresses'. By using 'cookies' or 'IP addresses' EVENTRID can offer a more personalized service to its Users, as it allows us, among other things, to offer advertising and promotion campaigns, measure the size of our audience, and traffic flow on the different sites that the customer visits.
EVENTRID does not guarantee the privacy and security of the use of the Portal and the Services and, in particular, does not guarantee that unauthorized third parties may not have knowledge of the type, conditions, characteristics, and circumstances of the use that the Users make of the Portal and the Services. Therefore, EVENTRID disclaims, to the fullest extent permitted by law, any liability for damages and losses of any kind that may be due to the knowledge that unauthorized third parties may have of the type, conditions, characteristics, and circumstances of the use that users make of the portal and services.
Despite EVENTRID's constant effort to provide its users with the best possible experience, this clause does not obligate the site to be free of errors and interruptions. EVENTRID does not control, nor guarantee the absence of viruses or other elements in the contents that may cause alterations to your computer system (software and hardware) or in the electronic documents and files stored in your computer system. Therefore, EVENTRID exempts itself, to the fullest extent permitted by law, from any liability for damages and losses of any nature that may be due to the presence of viruses or other elements in the contents that may cause alterations to the computer system, electronic documents, or files of the users.
EVENTRID, as a ticketing platform, publishes the information provided by the event producers and has no influence on the commercial conditions defined by them for each event. Likewise, it is not responsible for changes that occur, prior to or during, the event configuration.
EVENTRID is not responsible for damages or injuries suffered by customers or third parties during the development of the event. Nor is it responsible for expenses incurred by customers for the purchase, attendance, and/or modification and cancellation of any event.
EVENTRID does not guarantee the availability and continuity of the operation of the Site and the Services. When reasonably possible, EVENTRID will provide prior notice of interruptions in the operation of the Site and the Services. EVENTRID also does not guarantee the usefulness of the Portal and the Services for the performance of any specific activity, nor their infallibility and, in particular, although not exclusively, that Users can effectively use the Site and the Services, access the different web pages that make up the Portal, or those from which the Services are provided.
Therefore, EVENTRID exempts itself, to the fullest extent permitted by law, from any liability for damages and losses of any nature that may be due to the lack of availability or continuity of the operation of the portal and the services, to the failure to meet the expectations that users may have attributed to the portal and the services, to the fallibility of the portal and the services, and in particular, although not exclusively, to failures in access to the different web pages of the portal or those from which the services are provided.
As an intermediary platform (between the Producer and the end Customer), EVENTRID is not obliged to issue Tax documents (either Invoice or Electronic Ticket) on behalf of the Event Producer, however, EVENTRID may issue on behalf of the producer as long as there is authorization from the latter to issue the corresponding receipt.
For more information, you can find it at the following link:
www.sii.cl/documentos/resoluciones/2010/reso112.html
Unless otherwise specified for specific cases or offers, tickets for events listed on this site can only be paid for through:
a) Debit cards accepted by the Redcompra system, issued in Chile by national banks that maintain a valid contract for such purposes with the issuing or operating provider. Debit card payments will be made through WebPay, an electronic payment system that automatically charges the user's bank account quickly and securely. The use of these cards will be subject to the provisions of these Terms and Conditions and in relation to their issuer, and to what is agreed in the respective Opening Contracts and Usage Regulations, which will prevail in case of contradiction.
b) Visa, MasterCard, and Diners Club International credit cards issued in Chile that maintain a valid contract for such purposes with the Provider.
c) Other payment methods; i) Khipu, ii) Servipag, iii) Multicaja, iv) PayPal, v) Mercado Pago, vi) Stripe
Purchases made through any of the accepted cards or payment methods on the Site are subject to the provisions of the Terms and Conditions and the stipulations of the respective opening contracts signed by users with the respective financial entities or companies, which prevail over this instrument. Thus, any liability that may be assigned to EVENTRID under such contracts is excluded.
Cash payment will also be accepted for purchases made at EVENTRID's points of sale.
EVENTRID reserves the right to modify the list of payment methods available for each event. Special offers associated with one or more payment methods may be made on the site.
EVENTRID does not store the credit card details registered by users at the time of payment.
For all attendees to events and/or shows presented on the EVENTRID website where ticket sales, distribution, and validation are handled, they must follow the protocols, instructions, and safeguards requested by the Producer and/or venue of the event, which will be responsible for establishing and implementing safety protocols, such as taking temperature measurements, maintaining informative signs, organizing social distancing, and any other measures necessary to comply with Covid-19 protocols based on the guidelines provided by the Ministry of Health of Chile or its authorities.
Every event attendee must comply with the Covid-19 safety measures provided by the Ministry of Health, detailed below:
1. People attending the event must carry their valid mobility pass.
2. Maintain social distancing
3. Correctly use their mask
4. Temperature will be taken at the entrance to the venue.
5. The customer may not enter the event if they do not have a valid mobility pass, do not respect social distancing, do not correctly use their mask, or have a temperature above 37.8 degrees Celsius.
6. The customer agrees to comply with the established security protocol, therefore, if upon entering the venue or during the event the customer does not comply with the Covid-19 protocol measures already informed, the person must leave the venue and will not be entitled to a ticket refund.
7. Any other measure ordered by the authority.
These terms and conditions shall apply to and only to events developed and executed in the Republic of Chile, delegating any dispute and resolution to its Ordinary Courts of Justice, according to current legislation.